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Arctis 5 Headset Mic Not Working - How To Fix It

The Arctis 5 headset is known for its high-quality sound and microphone capabilities, but sometimes users may encounter issues where Arctis 5 headset mic is not working properly.

Hilda Workman
Oct 19, 20234265 Shares56866 Views
The Arctis 5 headset is known for its high-quality sound and microphone capabilities, but sometimes users may encounter issues where Arctis 5 headset mic is not workingproperly.
This can be frustrating, especially when using the headset for gaming or communication purposes. Inthis guide, we will delve into the possible reasons behind the Arctis 5 headset mic issues and explore troubleshooting steps to help you get your microphone back in action.
Whether you're engaged in intense gaming sessions or remote communication, a functioning microphone is crucial. Let's uncover the solutions to ensure your Arctis 5 headset performs flawlessly.

Common Causes Of Arctis 5 Headset Mic Not Working

Arctis 5 is a popular gaming headset, but users may encounter issues where the mic doesn't work as intended. There are several common causes of this problem, including:

Physical Damage

Physical damage is one of the most common reasons why the mic on an Arctis 5 headset may stop working. The mic is a delicate component, and even minor damage can cause it to malfunction. Common sources of physical damage include dropping the headset, pulling the mic too hard, or stepping on the cable.

Loose Connections

Another reason why the Arctis 5 headset mic may not work is a loose connection. This issue can occur when the headset is not plugged in correctly or when the cable connecting the mic to the headset is damaged. If the connection is loose, the mic may not work at all, or its volume may be low.

Outdated Or Missing Drivers

The Arctis 5 headset requires drivers to work correctly. If the drivers are outdated or missing, the mic may not work as intended. This problem is more common on older operating systems or when the user hasn't updated their drivers in a while.

Software Issues

Sometimes, the software running on the user's computer can interfere with the Arctis 5 headset's mic. This can happen if the user is running incompatible software or if the settings are incorrect. For example, if the user has disabled the mic in their computer's settings, it won't work on the headset.

Mic Is Muted Or Not Set As Default Device

Finally, the mic on the Arctis 5 headset may not work if it is muted or not set as the default device. This issue can be caused by the user accidentally muting the mic, the mic being disabled in the computer's sound settings, or the user using the wrong microphone input device.
There are several common causes of the Arctis 5 headset mic not working. By identifying the cause of the issue, users can take the appropriate steps to troubleshoot and fix the problem.
A man is talking in mic of headset.
A man is talking in mic of headset.

How To Troubleshoot Arctis 5 Headset Mic Not Working

If you're experiencing issues with your Arctis 5 headset mic not working, there are several troubleshooting steps you can take. Here are some things you can try:

Check Your Headset Connections

Ensure that your headset is properly connected to your computer or gaming device. Check the connections for any damage or debris that might be blocking them.

Check Your Device Settings

Make sure that your device's audio settings are set up correctly. Check that your microphone is selected as the default recording device.

Restart Your Device

Sometimes, restarting your device can help resolve any software issues that might be causing your Arctis 5 headset mic to not work.

Update Your Drivers

Check for any available driver updates for your headset or audio device. Make sure that your drivers are up to date.

Contact Customer Support

If none of these steps solve the problem, contact the Arctis 5 customer support team for further assistance.
By following these troubleshooting steps, you can hopefully resolve any issues you are experiencing with your Arctis 5 headset mic.

Other Possible Solutions For Arctis 5 Headset Mic Not Working

There are several other possible solutions for when the Arctis 5 headset mic is not working. Here are a few:

Update Headset Firmware

Visit the SteelSeries website to check for any available firmware updates for your Arctis 5 headset. Install any available updates to see if that resolves the issue.

Check Audio Settings

Ensure that your Arctis 5 headset is selected as the default recording device in your system's audio settings. To check, go to your system's Control Panel or Settings and look for the Sound settings. Make sure your Arctis 5 headset is selected as the default recording device.

Check Mute Button

Make sure that the mic mute button on the Arctis 5 headset is not enabled. The mic mute button is located on the left ear cup and can be toggled by pressing the button.

Use Different USB Port

Try plugging the Arctis 5 headset into a different USB port on your computer. Sometimes USB ports can malfunction and switching to a different port can fix the issue.

Use A Different Device

Try using the Arctis 5 headset on a different device, such as another computer or gaming console. This can help determine if the issue is with the headset itself or the device it is connected to.
If none of these solutions work, it may be best to contact SteelSeries customer support for further assistance.

Advanced Solutions For Arctis 5 Headset Mic Not Working

If the basic troubleshooting steps for your Arctis 5 headset mic not working did not resolve the issue, you may need to try advanced solutions. Here are some potential advanced solutions:

Check The Firmware

Ensure that your Arctis 5 headset firmware is up-to-date. You can check the firmware version and update it via the SteelSeries Engine software.

Reinstall The Driver

Sometimes, the driver for your Arctis 5 headset mic can become corrupted or outdated. You can try reinstalling the driver to see if it resolves the issue. To do this, go to Device Manager, find the Arctis 5 headset, right-click it and select "Uninstall device". Then, restart your computer and Windows should automatically reinstall the driver.

Reset The Headset

Try resetting the Arctis 5 headset. First, unplug the headset from your computer and hold down the mute button for 15 seconds. Next, plug the headset back in and see if the mic is working.

Check The Hardware

If the mic still doesn't work after trying the above steps, it's possible that there is a hardware issue with the headset. Check the connections and make sure that all cables are properly plugged in. You may also want to try the headset on another device to see if it works.

Contact Support

If none of these solutions work, you can contact SteelSeries support for further assistance. They may be able to provide additional troubleshooting steps or offer a replacement headset if the issue cannot be resolved.

People Also Ask

Why Is My Arctis 5 Headset Mic Not Working On Windows 10?

The Arctis 5 headset microphone may not be working on Windows 10 due to issues with hardware connections, the microphone mute switch, incorrect sound settings in Windows, driver problems, or privacy settings blocking microphone access. Troubleshooting these areas can help resolve the problem.

How Can I Fix My Arctis 5 Headset Mic Not Working On Xbox One?

Check if the mute button is on or if the mic is properly connected to the controller. If that doesn't work, try resetting the controller or updating the firmware.

My Arctis 5 Headset Mic Is Not Working On Discord, What Should I Do?

Check if the mic is properly selected as the input device in Discord settings. If it is selected and still not working, try restarting Discord or updating the audio drivers.

What Could Be The Reason For My Arctis 5 Headset Mic Not Working On Mac?

Check if the mic is properly selected as the input device in the sound settings. If it is selected and still not working, try resetting the audio settings to default or updating the drivers.

Why Is The Sidetone Feature Not Working On My Arctis 5 Headset Mic?

Check if the sidetone feature is enabled in the SteelSeries Engine software. If it is enabled and still not working, try updating the software or resetting the settings to default.

Final Thoughts

The Arctis 5 headset is a popular and high-quality gaming headset with excellent sound and mic performance. However, users may encounter issues with Arctis 5 headset mic is not working, which can be frustrating and impact the overall gaming experience.
By following the troubleshooting steps and guidelines provided in this guide, you can work towards resolving the mic-related issues and enjoy uninterrupted audio performance.
If the problem persists, it may be necessary to contact the manufacturer for further assistance or consider getting a replacement.
Remember to check for hardware or software issues, update drivers, and adjust settings as necessary. A fully functioning Arctis 5 microphone awaits you, ensuring that your gaming, calls, and online interactions remain crystal clear and hassle-free.
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